Warranty & Returns Policy

ORDER CANCELLATION

Please choose carefully when placing your order as any cancellation within 24 hours from time of
order will attract a 15% handling fee, as ColorTile commences preparing your order within
24hours of receiving to ensure an efficient delivery time. All cancellations must be notified in
writing. No cancellation of an order will be accepted after the dispatch of the goods.

RETURN OF GOODS

ColorTile accepts returns of products for credit, under the following conditions –

a) No returns after 30 days from delivery are accepted, goods must be in unopened full box
quantities and saleable condition. Customer may be required to submit photos of any goods requested for return.

b) All costs associated with the return of goods are the responsibility of the customer. The customer
is responsible for ensuring the goods are suitability packed for transport of the return. Any damage
as a result of transport back to ColorTile will be at the customer’s expense.

c) A handling charge of 25% of the purchase price will be deducted on all returns.

d) Any products open or damaged by the customer cannot be returned for credit under any
conditions.

e) Goods returned will require written prior approval from ColorTile. An authorisation form will be
sent to the customer if approved. A copy of the authorisation form must accompany any goods
returned for credit.

f) Once the stock is returned, ColorTile will assess the stock and ensure it matches the return request, item shade, authorisation form. ColorTile will only issue a refund once this has been checked and approved.

g) Specials orders and run out/end of line specials are not accepted for credit under any conditions