Delivery
DELIVERY FAQ'S
HOW LONG DOES IT TAKE FOR SAMPLES TO ARRIVE?
Your tile samples will take 5-7 days to arrive. A order confirmation will be sent with tracking details of your sample pack once shipped.
HOW LONG DOES IT TAKE FOR FULL ORDERS TO ARRIVE?
It will takes up to 14 days for you receive your order from the order day. A order confirmation will be with tracking details once order has been dispatched.
ORDER HAS SHIPPED BUT NOT YET RECEIVED TRACKING DETAILS?
If you are experiencing this problem please contact our customer service team with your order number to our email online@colortile.com.au or via phone 1300 265 678. Our online office is open from 9-5pm AEST Monday – Friday
ORDERED TILES A WEEK AGO WILL I GET MY ORDER
It takes 14 business days for you receive your order from order day. As you placed your order week ago, we are still processing it and will send you an email confirmation as soon as it is dispatched.
WHAT HAPPENS IF TILES ARRIVE BROKEN?
Any claims for broken, damaged or short deliveries, must be communicated to ColorTile within 24 hours from time of delivery.
HOW ARE YOUR TILES DELIVERED?
Your tiles will be delivered securely strapped and covered to keep them safe. It will be transported to your kerbside utilising a forklift or a tail-lift vehicle. Please realise that the driver is not permitted to move the products past this point due to occupational health and safety and insurance concerns. Please make sure the builder, tiler, or a friend is present to assist in moving the order as needed.
| Area | Price | Length of Delivery |
|---|---|---|
| NSW | Metro From $70, | 5-7 working days |
| Non Metro From $99, Regional From $180 | 7-14 working days | |
| ACT | From $99 | 7-9 working days |
| VIC | Metro From $99 | 7-9 working days |
| Non Metro From $150, Regional From $180 | 7-14 working days | |
| QLD | Brisbane Metro From $99 | 7-9 working days |
| Non Metro $150, Regional $199 | 7-14 working days | |
| SA | Adelaide Metro From $150 | 7-14 working days |
| Other From $275 | 7-14 working days | |
| TAS | Hobart From $200 | 7-14 working days |
| Other From $275 | 7-14 working days | |
| NT | Darwin From $150 | 7-14 working days |
| Other From $250 | 7-14 working days |
